Our retail systems support service spans 1st level helpdesk, 2nd level application and 3rd level technical support. Our team understand and are responsive to the pressures of retail and have the expertise to help resolve support issues quickly.
We provide help desk services for small and medium retailers, and for larger retailers, our partner Retail Assist provide extended or out-of-hours 1st level telephone, email and web-based support to retailers with operations around the world.
The help desk is backed up by MWC Partners 2nd level application support team: product specialists with years of experience working with Cegid Retail and Retail-J. 2nd level application support is available over extended retail hours, providing cover during trading, before stores open and after they close, 364 days a year.
3rd level technical support is provided by MWC Partners development team, backed up by our close working relationship with Cegid.
Our retail systems support service level agreements can be tailored to your business’ requirements, ensuring that incident escalation, issue resolution and reporting is managed to meet the demands of your business.