Cegid Retail helps retailers deliver an omnichannel strategy by integrating data from all channels in real time. Using a single central database, Cegid Retail guarantees a consistent shopping experience in-store and online. It’s service-oriented architecture and use of web services enables sharing of data and easy integration with third party applications.
Cegid Retail’s omnichannel capabilities include:
Reservation (part 1) – scan or search for customer and goods, view availability in store and across other stores, reserve goods in selected store and take deposit.
Reservation (part 2) – view picking list for collection in store; when customer arrives, select reservation notification and add items to customer account.
Order in store – order an item not available in store, capture customer details or select pre-existing account, ship to customer’s address.
Catalogue extension – order an item not ranged in store and ship to customer’s address.
Mixed basket – sell an item available in store and create an order for another available via the catalogue extension.
Remote selling – create a basket and payment link to send to customer’s mobile phone.
Order tracking – get real time information on order status.
Ship from store – pick and dispatch items sold via the order management system and fulfil from chosen store.
Click and collect – order online and collect in store.